Frequently Asked Questions
Everything you need to know about shopping with In The Groove.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all In The Groove products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality goods.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact us within one hour of placement, we will do our best to modify or cancel your request before it hits the warehouse.